Sales Policy of PictureKava

Effective Date: January 14, 2025

At PictureKava, we are committed to providing high-quality products and an excellent customer experience. This Sales Policy outlines the terms and conditions that apply to purchases made on our website (https://picturekava.com). By making a purchase with us, you agree to the following terms.

1. Order Placement and Acceptance

  • Order Process: When you place an order on our website, you will receive an order confirmation email containing details of your purchase. However, this email does not constitute acceptance of your order.
  • Order Acceptance: An order is considered accepted only when we process and ship it. We reserve the right to cancel or refuse any order at our discretion, especially if there is an issue with the payment, product availability, or suspected fraud.

2. Pricing and Payment

  • Pricing: All prices on the website are listed in U.S. dollars and are subject to change without notice. While we strive for accuracy, errors in pricing may occur. If a pricing error is found, we will notify you and request your confirmation before proceeding with the order.
  • Payment Methods: We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express, Discover), PayPal, and other options available at checkout. Payment is due at the time of placing your order.
  • Payment Authorization: By submitting payment information, you authorize PictureKava to charge the total order amount, including taxes and shipping fees, to your selected payment method.

3. Shipping and Delivery

  • Shipping Methods: We offer multiple shipping options. Shipping costs are calculated during checkout based on your location and the shipping method selected. Delivery times depend on the shipping method and destination.
  • Order Processing: Orders are generally processed within 1-2 business days. Orders placed on weekends or holidays may be processed the following business day.
  • Shipping Delays: We are not responsible for delays caused by the shipping carrier, weather conditions, or other external factors. You can track your order through the tracking number provided in the shipping confirmation email.

4. Returns and Exchanges

  • Return Eligibility: Returns are accepted for unused and unopened products within a specified time frame after delivery. Please refer to our Refund and Return Policy for detailed instructions on returning an item.
  • Exchanges: Exchanges are subject to availability and must be requested within a specified time period. If the item is out of stock, we will issue a refund instead.
  • Return Shipping Costs: The customer is responsible for the return shipping costs unless the return is due to an error on our part (e.g., damaged or incorrect items).

5. Product Availability

Products are subject to availability, and we cannot guarantee that items will remain in stock. If a product becomes unavailable after you have placed an order, we will contact you to offer alternatives, such as a backorder, replacement, or cancellation. If you choose cancellation, a full refund will be issued.

6. Customer Responsibility

By purchasing from PictureKava, you agree to:

  • Provide accurate and complete information for shipping and billing purposes.
  • Ensure the delivery address is correct, as we are not responsible for shipping errors due to incorrect or incomplete information.
  • Be aware that some products may require additional fees (e.g., taxes, customs duties) for international orders, which are the responsibility of the customer.

7. Warranty and Product Quality

PictureKava aims to offer only high-quality products. If you receive a product that is defective or damaged, please contact us within a reasonable time frame, and we will arrange for a return, exchange, or refund according to our Refund and Return Policy.

8. Limitation of Liability

  • Limited Liability: PictureKava’s liability is limited to the total amount paid for the product or service in question. We are not liable for any indirect, incidental, or consequential damages arising from the use of our products.
  • Product Use: We make no warranties regarding the fitness, usability, or functionality of any product purchased. Customers should review product descriptions and specifications carefully before purchasing.

9. Cancellation of Orders

You may request to cancel your order if it has not yet been processed or shipped. Once an order has shipped, cancellation is no longer possible, but you may return the item in accordance with our Refund and Return Policy.

10. Privacy and Data Security

Your personal information will be handled in accordance with our Privacy Policy. By making a purchase, you consent to the collection and use of your data as outlined in the policy.

11. Governing Law

This Sales Policy is governed by the laws of the State of Maryland, United States, without regard to its conflict of law principles. Any disputes will be resolved in the competent courts of Maryland.

12. Changes to the Sales Policy

PictureKava reserves the right to modify or update this Sales Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” By continuing to use our website and place orders, you agree to the updated terms.

13. Contact Us

If you have any questions or concerns about our Sales Policy or your order, please feel free to contact us:

  • Email: info@picturekava.com
  • Phone: 443-596-5086
  • Address: 133 Hewes Avenue, Baltimore, Maryland, United States