Shipping Policy of PictureKava

Effective Date: January 14, 2025

This Shipping Policy outlines the terms and conditions regarding shipping for all orders placed on the PictureKava website (https://picturekava.com). By placing an order with us, you agree to the terms outlined in this policy.

1. Shipping Methods and Costs

We offer various shipping options based on your location and the items you purchase. The available shipping methods and costs will be displayed during the checkout process.

  • Domestic Shipping (U.S.): We offer standard, expedited, and overnight shipping options for domestic orders. Shipping fees are calculated based on your shipping address, the weight of the items, and the selected shipping method.
  • International Shipping: We also offer international shipping to select countries. The shipping cost for international orders will be calculated at checkout based on the destination and shipping method chosen. Please note that international orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer.

2. Order Processing Time

  • Order Processing: Orders are typically processed within 1-2 business days after payment is received. Orders placed on weekends or holidays may be processed the following business day.
  • Order Confirmation: Once your order is processed, you will receive a shipping confirmation email with tracking information (if applicable).

3. Shipping Times

  • Domestic Shipping: Delivery times for domestic orders vary depending on the shipping method selected:
    • Standard Shipping: Typically 3-7 business days.
    • Expedited Shipping: Typically 2-3 business days.
    • Overnight Shipping: Delivered the next business day (orders must be placed before the cutoff time).
  • International Shipping: International delivery times vary by country and shipping method. Delivery can take anywhere from 7-21 business days depending on the destination and customs processing.

Please note that shipping times are estimates and are not guaranteed, as delays may occur due to factors outside of our control (e.g., customs clearance, carrier delays, weather conditions).

4. Shipping Delays and Issues

  • Delays: While we strive to ensure timely delivery, PictureKava is not responsible for delays caused by external factors, such as carrier delays, inclement weather, or customs processing.
  • Lost or Damaged Packages: If your package is lost or damaged during transit, please contact us as soon as possible. We will work with the carrier to resolve the issue. Claims for damaged or lost items must be filed within 7 days of the expected delivery date.

5. Address Accuracy

  • Correct Shipping Information: It is your responsibility to provide accurate and complete shipping information during checkout. We are not responsible for delays or non-delivery due to incorrect or incomplete shipping details.
  • Address Changes: If you need to update your shipping address, please contact us immediately after placing your order. If the order has already been processed or shipped, we may not be able to make changes, and you may be responsible for any re-shipping fees.

6. Tracking Your Order

Once your order has been shipped, you will receive a shipping confirmation email with tracking information (if available). You can use the tracking number to monitor the progress of your shipment on the carrier’s website.

7. Shipping Restrictions

  • P.O. Boxes: We may not be able to deliver to P.O. boxes. If you provide a P.O. box as your shipping address, we will contact you for an alternative address.
  • International Restrictions: Some countries have restrictions on certain products, and we may not be able to ship certain items to specific locations. If we are unable to fulfill your international order, we will notify you and offer a full refund.

8. Customs Duties and Taxes (International Orders)

For international shipments, you may be subject to customs duties, taxes, and import fees depending on the destination country. These charges are the responsibility of the customer and are not included in the cost of shipping. Customs policies vary by country, so please check with your local customs office for more information on applicable fees.

9. Free Shipping Promotions

From time to time, PictureKava may offer free shipping promotions. These promotions apply to standard domestic shipping and may have certain terms and conditions. The details of the promotion will be provided during the checkout process or in promotional communications.

10. Shipping Policy Changes

PictureKava reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” By continuing to use our website and place orders, you agree to the updated shipping terms.

11. Contact Us

If you have any questions or concerns about our shipping process, please feel free to contact us:

  • Email: info@picturekava.com
  • Phone: 443-596-5086
  • Address: 133 Hewes Avenue, Baltimore, Maryland, United States