Sales Policy of PictureKava

Effective Date: January 14, 2025

At PictureKava, we are dedicated to offering high-quality products and excellent customer service. This Sales Policy outlines the terms and conditions that apply to your purchases from our website (https://picturekava.com) or through any other sales channels. By making a purchase with us, you agree to the terms set forth in this policy.

1. Order Acceptance and Confirmation

  • Order Process: After you place an order through our website, you will receive an order confirmation email. This email will detail your purchase, including product descriptions, quantities, pricing, and shipping information.
  • Order Acceptance: Your order is considered accepted once you receive an order confirmation email, and your payment has been successfully processed. However, PictureKava reserves the right to refuse or cancel orders in the event of errors (e.g., pricing errors, unavailability of products, or fraud).

2. Pricing and Payment

  • Pricing: All product prices listed on our website are in U.S. dollars and are subject to change without notice. We strive to ensure that all prices are accurate, but errors may occur. If we identify a pricing error, we will contact you for confirmation before proceeding with the order.
  • Payment Methods: We accept various payment methods, including credit/debit cards (Visa, MasterCard, American Express, Discover), PayPal, and other options available at checkout. Payment is due at the time of order placement.
  • Payment Authorization: By submitting your payment details, you authorize PictureKava to charge your chosen payment method for the total order amount, including taxes and shipping fees.

3. Order Processing and Shipping

  • Order Processing Time: Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays may be processed the following business day.
  • Shipping: We offer multiple shipping methods. The available options and costs will be presented at checkout based on your shipping address. Delivery times may vary depending on the shipping method selected.
  • Shipping Costs: Shipping charges are calculated during checkout based on the shipping method and delivery location. Orders may be subject to additional charges, such as customs duties or taxes for international shipments, which are the responsibility of the customer.

4. Returns and Exchanges

  • Return Eligibility: PictureKava accepts returns of unused, unopened, and undamaged products within a specified time frame after purchase. Please refer to our Refund and Return Policy for detailed information on how to return an item.
  • Exchanges: If you wish to exchange an item, please follow the instructions outlined in our Refund and Return Policy. Exchanges may be subject to availability.

5. Product Availability

While we strive to keep our inventory updated, products are subject to availability. If an item becomes unavailable after you place an order, we will notify you as soon as possible and offer you options such as a backorder, replacement, or cancellation. If you choose to cancel, a full refund will be issued.

6. Warranty and Product Quality

PictureKava stands behind the quality of the products we sell. If a product you receive is defective or damaged, please contact us immediately. We will assist in resolving the issue according to our Refund and Return Policy and manufacturer warranties (if applicable).

7. Limitation of Liability

  • Limited Liability: The liability of PictureKava is limited to the total amount paid by the customer for the specific product or service. We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or services.
  • No Warranties: PictureKava provides products on an “as-is” basis, and we do not offer any warranties beyond those provided by the manufacturers.

8. Cancellation of Orders

Orders can be canceled if they have not yet been processed or shipped. To request a cancellation, please contact us as soon as possible. Once the order is shipped, it cannot be canceled, but you may return the product in accordance with our Refund and Return Policy.

9. Customer Responsibility

By placing an order with PictureKava, you agree to:

  • Provide accurate and complete information, including shipping and billing details, to ensure timely order processing.
  • Adhere to all applicable laws and regulations in your location regarding the purchase and use of products.
  • Be responsible for any additional fees, such as taxes, duties, or import charges, for international orders.

10. Privacy Policy

The collection and use of your personal information are governed by our Privacy Policy. By placing an order with us, you consent to the collection and processing of your personal data as described in the Privacy Policy.

11. Governing Law

These terms and conditions are governed by the laws of the State of Maryland, United States, without regard to conflict of law principles. Any disputes arising from the use of this website or the purchase of products will be resolved in the competent courts of Maryland.

12. Contact Us

If you have any questions or concerns about our Sales Policy, please contact us:

  • Email: info@picturekava.com
  • Phone: 443-596-5086
  • Address: 133 Hewes Avenue, Baltimore, Maryland, United States